bet123 Privacy Policy

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, the data controller responsible for the personal information collected through the bet123 Platform is bet123, the operator of the online gaming and sports betting platform accessible at bet123.cam.

bet123 operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). All data processing activities conducted by bet123 are subject to PAGCOR's regulatory requirements in addition to the obligations imposed by the Data Privacy Act of 2012.

For all privacy-related inquiries, requests, and complaints, Players may contact the bet123 data privacy team at [email protected], or via 24/7 live chat available inside your account dashboard.

bet123 collects personal data from Players through several channels: directly during account registration and KYC verification; automatically through your use of the Platform; and, in limited cases, from third-party service providers such as payment processors and identity verification services. The categories of personal data collected are set out below.

bet123 uses the personal data described in Section 2 for the following specific purposes. We do not use personal data for purposes incompatible with those listed below without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.

• Account Registration and Management: To create, maintain, and administer your bet123 account, including authentication, account security, and profile management.
• Service Delivery: To provide the bet123 gaming and betting services — including processing bets, crediting winnings, managing wallet balances, and delivering game content.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine anti-money laundering legislation prior to processing withdrawals or as otherwise required.
• Payment Processing: To facilitate deposits and withdrawals through GCash, Maya, Philippine banks, and other supported payment channels. Financial data is shared with payment processors solely for transaction execution.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Republic Act No. 9160 (Anti-Money Laundering Act), and other applicable Philippine legislation, including transaction monitoring and suspicious activity reporting where required.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other prohibited conduct as defined in the Terms and Conditions.
• Customer Support: To respond to inquiries, resolve complaints, process responsible gaming requests, and manage account closure or self-exclusion requests.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling and apply responsible gaming tools as described in Section 9 of the Terms and Conditions.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to Players who have opted in to marketing communications. You may withdraw this consent at any time.
• Platform Improvement: To analyze aggregated and anonymized usage data to improve Platform performance, game offerings, and user experience.

Under the Data Privacy Act of 2012, bet123 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and bet123 — specifically, to operate your account and deliver the gaming and betting services you have requested.
• Legal Obligation: Processing is required to comply with PAGCOR licensing conditions, anti-money laundering legislation, tax reporting obligations, and other applicable Philippine laws and regulations.
• Legitimate Interests: Processing is necessary for bet123's legitimate interests in preventing fraud, maintaining platform security, and improving the Services, provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.

bet123 does not sell, rent, or trade your personal data to any third party. Personal data is shared only in the circumstances described below, and only to the extent necessary for the specific purpose:

• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), BDO Unibank, BPI, Metrobank, UnionBank, Coins.ph, and other payment service providers receive the minimum financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• KYC and Identity Verification Providers: Third-party identity verification services process your ID documents and photographs for the purpose of meeting KYC obligations. These providers are bound by confidentiality agreements and data processing agreements with bet123.
• Game Content Providers: Third-party game studios and live casino operators (such as Pragmatic Play, PG Soft, Jili Games, and others) receive anonymized session data necessary to deliver game content. Personal identity data is not shared with game providers.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, and courts may receive personal data as required by law, court order, or regulatory directive.
• IT and Cloud Service Providers: Data hosting, cloud infrastructure, and cybersecurity service providers may process personal data on bet123's behalf under strict data processing agreements that prohibit use of data for any purpose other than providing the contracted services to bet123.
• Professional Advisors: Legal counsel, auditors, and financial advisors may access personal data where necessary in the context of their professional services to bet123, subject to professional confidentiality obligations.

bet123 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) on the Platform. Cookies are small text files placed on your device that help the Platform function correctly and allow bet123 to understand how Players use the site.

The categories of cookies used by bet123 are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your bet123 account, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences — such as language settings, preferred currency display, and responsible gaming tool configurations — to provide a more personalized experience on subsequent visits.
• Analytics Cookies: Collect anonymized data about how Players navigate the Platform — which pages are visited, how long sessions last, and where errors occur — to help bet123 improve performance and user experience. This data does not identify individual players.
• Marketing Cookies: Used only with your explicit consent. These track your Platform interactions to enable more relevant promotional communications from bet123. They do not share data with external advertisers.

You may manage your cookie preferences at any time through the cookie settings panel accessible in your bet123 account or via your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform's core gaming and account functions.

bet123 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the bet123 Platform is encrypted using 256-bit SSL/TLS encryption — the same standard used by Philippine banks and major financial institutions.
• Encryption at Rest: Sensitive data stored within bet123's systems — including identity documents, financial information, and payment details — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within bet123's internal systems is restricted to authorized personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
• Two-Factor Authentication: Internal system access by bet123 personnel is protected by multi-factor authentication. Players are encouraged to enable two-factor authentication on their own bet123 accounts via account settings.
• Penetration Testing: bet123 conducts regular security assessments, including third-party penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: bet123 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, bet123 will notify affected Players and the National Privacy Commission in accordance with the Data Privacy Act of 2012.

While bet123 takes all reasonable steps to protect your data, no system is completely immune to risk. Players are responsible for maintaining the security of their own bet123 Login credentials and should never share their password with any third party. If you suspect unauthorized access to your account, contact bet123 support immediately.

bet123 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by Philippine law. The key retention periods applicable to bet123 Player data are as follows:

• Active Account Data: Retained for the duration of your account's existence on the bet123 Platform plus the minimum post-closure retention period required by law.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Republic Act No. 9160 (Anti-Money Laundering Act).
• Transaction and Financial Records: Retained for a minimum of five (5) years following the transaction date, consistent with AMLC reporting requirements and tax record-keeping obligations under Philippine law.
• Gaming and Betting History: Retained for a minimum of three (3) years following account closure, for dispute resolution, fraud investigation, and regulatory audit purposes.
• Marketing Consent Records: Retained for the duration of your account plus three (3) years, to demonstrate compliance with consent obligations under the Data Privacy Act of 2012.
• Support Communications: Retained for three (3) years following the resolution of the relevant inquiry or complaint.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized using industry-standard data destruction procedures. Where anonymization is applied, the resulting data may be retained indefinitely for aggregated analytics purposes as it can no longer identify any individual.

Under the Data Privacy Act of 2012, you have the following rights with respect to the personal data that bet123 holds about you. These rights may be exercised by contacting bet123 support at [email protected] or via live chat.

If bet123 becomes aware that personal data has been collected from a person under the age of 21, the following actions will be taken immediately:

• The account will be suspended and flagged for investigation.
• All personal data collected in connection with the account will be securely deleted, subject to any overriding legal obligations to retain data for regulatory reporting purposes.
• Any deposits made to the account will be returned to the originating payment method following investigation, where feasible and as required by applicable regulations.
• The matter will be reported to PAGCOR as required by bet123's regulatory obligations.

If you believe that a person under 21 has registered an account on bet123, please contact support immediately at [email protected] or via live chat.

Certain service providers and technology partners engaged by bet123 — including cloud infrastructure providers, game content developers, and cybersecurity firms — may be located outside the Philippines. Where personal data is transferred to service providers outside the Philippines, bet123 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.

Safeguards for international transfers include: contractual clauses in data processing agreements that impose data protection obligations on the recipient consistent with Philippine law; transfer to jurisdictions that have been assessed as providing adequate data protection; and, where applicable, application of the NPC's cross-border data transfer requirements.

Players may request information about the specific safeguards applied to international data transfers concerning their personal data by contacting bet123 at [email protected].

bet123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are material — meaning they meaningfully affect how your personal data is processed or your rights in relation to it — bet123 will notify Players via a prominent notice on the Platform or by email to your registered email address at least fourteen (14) days prior to the change taking effect, where practicable.

Your continued use of the bet123 Platform following the effective date of a revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to a revised Privacy Policy, you should cease using the Platform and may request account closure in accordance with the Terms and Conditions.

For all privacy-related inquiries, data rights requests, or concerns about how bet123 processes your personal data, please use the following contact channels:

bet123 is committed to handling all privacy complaints fairly, promptly, and in accordance with the obligations imposed by the Data Privacy Act of 2012. We encourage Players to contact us directly before escalating to the NPC so that we have the opportunity to resolve the matter internally.